Terms and conditions

Eligibility
To be eligible to access our services, you must be at least 19 years old and physically present within the Province of Ontario.
Account Registration
You agree to provide accurate personal information during account registration, including your name, date of birth, address, and phone number. You also acknowledge that you will upload valid government-issued photo identification for verification purposes.
Deposits and Withdrawals
We reserve the right to set deposit limits for our customers based on their individual circumstances. Deposits may be made in various methods as specified by us from time to time, subject to applicable laws and regulations.
Bonuses and Promotions
Bonus offers are subject to terms and conditions that will be disclosed at the time of offer or in our promotional materials. You acknowledge that bonus funds cannot be withdrawn until wagering requirements have been met.
Responsible Gaming Tools
We provide various responsible gaming tools, including deposit limits, session time reminders, 24-hour cooling-off periods, permanent self-exclusion options, and reality check notifications to assist you with managing your play. We reserve the right to impose additional restrictions if we deem it necessary for your protection.
Bonus Terms
Any bonus or promotion offered by us is subject to these Terms and Conditions, our Bonus Policy, and applicable laws and regulations. You acknowledge that bonus funds cannot be withdrawn until wagering requirements have been met.
Account Restrictions
You agree not to maintain multiple accounts with us or engage in any other activities which could be considered as account manipulation or abuse. We reserve the right to close your account if we determine you are engaging in such behavior.
Security and Fair Play
We utilize industry-standard 256-bit SSL encryption, TLS 1.3 protocol for digital communications, PCI DSS Level 1 compliance for payment processing, and encrypted wireless networks throughout our gaming floor. All games at OLG Slots New Market use certified random number generators tested quarterly by Gaming Laboratories International (GLI), iTech Labs, or eCOGRA.
Customer Support
We provide customer support through various channels, including in-person assistance at the PlaySmart Centre, dedicated phone lines with average response time of 45 seconds, email support within 30 minutes, and live chat through our mobile app. Our support services are available in multiple languages as specified from time to time.
Governing Law
These Terms and Conditions shall be governed by the laws of the Province of Ontario and the laws of Canada applicable thereto. Any dispute arising out of or related to these Terms and Conditions shall be resolved through binding arbitration according to a mutually agreed-upon process in accordance with Canadian law.
Amendments and Updates
We reserve the right to modify, update, or terminate any aspect of our services at our discretion without notice, subject to applicable laws and regulations. You acknowledge that your continued use of our services constitutes acceptance of any such changes.
Entire Agreement
These Terms and Conditions constitute the entire agreement between us with respect to your access to our services and supersede all prior or contemporaneous agreements or understandings. If there is a conflict between these terms and conditions, applicable laws or regulations will prevail.
Waiver of Rights
We may waive any rights under these Terms and Conditions but shall retain the right to enforce them in the future. No waiver by us of any breach or default hereunder shall be deemed to constitute a consent to subsequent breaches or defaults.
Relationship between Parties
The relationship between you and OLG Slots New Market is solely that of provider of gaming services and customer. We reserve all rights, powers and authorities not specifically granted in these Terms and Conditions as we see fit to protect our interests.
Termination
We may terminate your access to our services at any time without prior notice if you fail to comply with these terms or applicable laws and regulations. Upon termination of this Agreement for any reason, all rights granted under the Account Registration shall automatically cease.
Notice
Any notices required hereunder will be provided through various channels including electronic communication, telephone, mail, as designated from time to time by us.
Definitions
In these Terms and Conditions "us," "we" or "our" means OLG Slots New Market; "you" refers to any person accessing our services in accordance with paragraph 1 hereof.
Jurisdictional Limitations
To the fullest extent permitted by law, we shall not be liable for loss of profits, use, business information, revenue or goodwill arising from your access to our gaming services.

By registering an account and/or making a deposit to play at OLG Slots New Market, you acknowledge that you have read, understand and agree with these Terms and Conditions in their entirety.