Responsible gambling

At OLG Slots Newmarket, we take responsible gaming seriously by providing a range of tools and services designed to help you stay in control of your play. Our goal is to create an enjoyable experience for all our players while promoting healthy habits.

Self-Exclusion Program: Take a Break from Gaming

If you feel that your gaming activities are becoming problematic, we encourage you to consider taking advantage of our self-exclusion program. This allows you to voluntarily exclude yourself from access to gaming facilities and online platforms for specified periods ranging from 24 hours up to six months.

Deposit Limits: Control Your Spending

Set daily, weekly or monthly spending limits tailored to your needs through the PlaySmart center on-site at OLG Slots Newmarket. You can adjust these restrictions as required with a cooling-off period of 24 hours applying for increases and immediate implementation for decreases.

Reality Check Notifications and Spends Summaries: Stay Informed

We offer reality check notifications every 60-90 minutes to remind you about your gaming activities, as well as spending summaries that provide detailed information on your sessions. This helps you make informed decisions regarding your betting habits.

Permanent Self-Exclusion: Prioritize Your Well-being

In extreme cases where self-exclusion is not enough, we also offer permanent exclusion from all gaming facilities and platforms within Ontario for those who wish to seek help with their problem gambling issues.

Support Services: Assistance When Needed

OLG Slots Newmarket provides direct links to support organizations like ConnexOntario as well as local addiction counseling services through York Region Health Services. On-site PlaySmart counselors are also available for immediate advice and intervention in matters related to responsible gaming practices.

Prioritize Your Safety, Prioritize Responsible Gaming