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| Feature | Details |
|---|---|
| Established | 2019 |
| License | Operated by the Ontario Lottery and Gaming Corporation (OLG), a provincial Crown agency, with day-to-day management contracted to Gateway Casinos & Entertainment Inc. under license from the Alcohol and Gaming Commission of Ontario |
| Languages | English and French as primary languages; additional support available in Mandarin, Spanish, Italian, Portuguese through interpretation services and multilingual staff members |
| Accepted Currencies | USD |
| Available Countries | All countries provided visitors are 19+ years old, possess valid government-issued photo identification, physically present in Ontario, and comply with facility rules |
| Number of Games | 847 electronic gaming machines; progressive jackpot networks available |
| Mobile Support | OLG Slots Newmarket offers the "OLG Slots Newmarket" mobile app for iOS and Android featuring real-time promotions, loyalty point tracking, event schedules, gaming floor maps, dining menus, push notifications for exclusive member offers |
| Customer Support | 24/7 customer support through on-site assistance at PlaySmart Centre; dedicated phone support with average response time of 45 seconds; email support with 30-minute response guarantee; live chat through the mobile app with instant connection |
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